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How Do I Record a Refund/Credit against a Fully-Paid Membership Billing Line?
Topic starter
26/08/2025 8:31 pm
When a Membership Billing Line is fully paid it can no longer be selected when creating/importing new Receipt/Payment Transactions, or clicked from the Membership Assignment Payment Plan.
So how do I create a refund or credit transaction if I later need to refund the billing line payment?
Here is a simple workaround:
- Open the original Receipt Transaction and click the "Copy Batch" button to create a mirror receipt reversal transaction.
- Note this will copy all transaction lines in the Receipt/Payment Batch so you may need to delete unwanted lines later.
- In the copy, edit the following fields:
- Date: the copy process defaults today's date.
- Account: only if the refund is paid from a different account.
- Cost Code: change to a Payment Cost Code (eg. "Membership Refunds").
- Line Amount: edit if this is a partial refund, otherwise accept the copied value.
- Save Changes
- The Receipt/Payment transaction will now apply the payment value (as a credit) to the membership billing line to either fully or partially refund it.
This topic was modified 4 hours ago by CT Support
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